Privacy policy

MOTEUR LIVRE, SAS registered under number 797 978 996 with the Paris Trade and Companies Register, attaches great importance to the protection of your personal data and carefully monitors compliance with protective provisions relating to the processing of personal data, in particular the European Regulation on the protection of personal data and the free movement of such data(No. 2016/679 of April 26, 2016, known as the “RGPD”), andthe “Informatique et Libertés” law of January 6, 1978, amended in 2004.

The purpose of this data protection charter is to describe how and when MOTEUR LIVRE as data controller collects, uses and communicates certain personal data (hereinafter the Data) that you send to us in order to meet your needs but also to optimize or improve the quality of the services we offer.

1 When does this charter apply?

This charter informs you of the procedures for collecting, processing and using your data when :

Fill in the MOTEUR LIVRE order form,
You visit the moteurlivre.fr website or our mobile application,
Contact our customer relations department via the contact form

2 What personal data do we collect about you?

As part of the consultation and use of our site moteurlivre.fr (hereinafter the “Site”), we are required to collect a certain amount of personal data in order to best organize our commercial relations and the service you expect or for the purposes of our legitimate interests as data controller:

Information you send us directly

You can send us data such as

When you place an order for a motor
When you contact our customer service via the contact form

2.2 Automatically collected data

During your navigation on the Site, MOTEUR LIVRE is likely to collect, in the strict respect of the legislation in force and of your rights, data relating to:

Your browsing habits and your interactions with the site’s content, such as the pages you visit and the search keywords you use.

2.3 Data from other sources

Data from our business partners:

In the case of e-mail canvassing of prospects who have not had a prior commercial relationship with MOTEUR LIVRE, we ensure that the e-mail address databases have been collected fairly and lawfully, i.e. with prior information on the possibility of any transfer to third parties and a right to object by simply clicking.

3 – What are the purposes of this collection?

In more detail, we process your personal data for the following purposes:

a) We process your personal data for the administrative processing and follow-up of your orders.
b) We process your personal data to improve the quality of our services, processes and systems.

In our e-mail communications, we clearly state in the subject line, which appears in the electronic mailbox, the identity, the brand MOTEUR LIVRE or the commercial nature of our proposal. You may at any time object to commercial communications from MOTEUR LIVRE (by clicking on the unsubscribe link, or by following the objection procedure indicated on these communications).

4 – On what legal grounds do we process your personal data?

To comply with the regulations in force, each processing of personal data must be founded on a legal basis as indicated in the General Data Protection Regulation known as “RGPD”.

We process related personal data for the following four legal purposes:

Performance of a contract with you:

We use your personal data for the processing necessary to fulfill our service contract with you. Without such data, we would not be able to fulfill our part of the contract.

Compliance with a legal obligation:

We are legally obliged to process and retain some of your personal data in order to comply with tax, accounting and other obligations or to defend ourselves in the event of legal proceedings.

Our legitimate interests:

We use your personal data for the following legitimate purposes:

to be able to maintain a lasting relationship with you as a customer and to offer you tailored products and services (e.g. direct marketing),
to be able to detect fraud and security incidents on our website,
to defend ourselves in legal proceedings,
to improve the efficiency of our service through statistical analysis.

Gathering your consent :

As part of the processing of personal data, we obtain your prior and express unambiguous consent to the processing of your Data for one of the purposes referred to in article 3.

Note that you can always withdraw your consent. The procedure is explained under the heading “7. Can you withdraw your consent?

5. to whom do we disclose your personal data?

We may share your data with various third parties:

We have entrusted certain technical (hosting, maintenance, etc.), marketing and logistics services to third-party companies. These service providers receive only the data required for their mission.

We ensure that our service providers guarantee the security and confidentiality of the data transmitted.

6 How can you exercise your privacy rights?

At any time, you may request access, rectification or deletion of your personal data, or object to direct marketing and profiling. In some cases, you may also have the right to restrict the processing of your personal data, the right to object to processing and the right to the portability of personal data. Please contact us using the contact details at the bottom of this Privacy Policy.

In order to verify your identity, we reserve the right to request additional information.

7 – Can you withdraw your consent?

Once given, you always have the possibility of withdrawing your consent. To do so, please contact us using the details given at the bottom of this charter.

8 – How long is the data stored?

Your personal data will not be kept longer than is strictly necessary for the purposes described above.
Thus, professional data concerning you and enabling our company to manage our relations with MOTEUR LIVRE’s customer companies are kept for the duration of the commercial relationship and are kept for commercial purposes, at most for the duration of the applicable legal statute of limitations.

Similarly, business data concerning you and the management of your orders, deliveries of our products, invoicing and the accounting of your customer account are kept for the duration of the applicable legal prescription.

Our company undertakes to archive or delete your personal data as soon as the purpose for which it was collected and the maximum legal retention period have expired.

9.are the data secure?

We are committed to ensuring the security and confidentiality of personal data appropriate to the risks of processing and the nature of your personal data, thanks to strict technical and organizational measures within our company.

10 Are you obliged to provide us with your personal data and what are the consequences of not doing so?

In certain cases, the communication of your personal data is necessary for us, for example, to conclude a contract or to supply you with a product and/or service. Information fields not marked with * are optional. If you do not provide us with the necessary information (marked with *), we will not be able to respond to your request.

11 – Do we use profiling techniques or automated decisions?

In order to contact you in a personal and relevant way, we analyze some of your data to determine the most relevant target groups and segments, content, advertising, information, times and channels.